Care management services typically start with a comprehensive assessment of an older adult’s situation. The assessment evaluates medical and psycho-social issues, and safety concerns, while considering quality of life issues. The care manager reviews the older adult’s current support system and considers the individual’s financial situation as well as any legal documents that may (or may not) be in place.
A care plan is then developed that outlines the current situation with specific recommendations. Care managers do not make decisions for families or advocates, though they do help those involved to understand the options so that they can make the best, informed decisions. Recommendations range from lists of various support groups/services, names of physicians/attorneys to suggestions about what to consider when choosing a retirement facility.
Often, a care manager maintains a relationship with the older adult, and provides ongoing monitoring and support in a coordinator role. Care managers are often called "surrogate siblings", letting out-of-town family members be more aware of the situation.
Care managers often hold family meetings or provide other "linkages" between family members who may have differing thoughts about care for their loved one. Though this activity would not be considered formal mediation, the care manager may be able to help a family solve dilemmas and move forward in a positive direction.
ELDEResolutions is available to provide care management OR mediation for a family. However, we cannot be involved in a formal mediation (requiring neutrality) for a family for which we have provided care management, as care managers advocate for the older adult, and are not considered neutral. We are always happy to make referrals to care managers or elder mediators, as appropriate.