ELDEResolutions provides education and training for a variety of groups. Our full-day training on Conflict Management Skills Training is geared for eldercare professionals. We also offer a variety of one-hour and two-hour trainings appropriate for eldercare staff at all levels, including caregivers, nursing, social services and management staff. These trainings can be tailored to your specific needs, and can be combined for longer training sessions.
Elder Mediation Workshop (for Trained Mediators)
This 3-day training is designed for trained mediators who are interested in expanding their practice to include working with issues involving older adults. We focus on intergenerational famiy conflicts, and differentiate between elder mediation and family mediation.
Our next Elder Mediation Workshop will be April 23-25, 2014 in Denver, Colorado. Stay tuned for more information.
Workshops for Eldercare Professionals
Conflict Management Skills for Eldercare Professionals (1-day)
Provides professional staff with useful tips for active listening, reframing and de-escalating tough situations. An overview of conflict theory can help staff learn to interact with residents/ clients/families more effectively while reducing obstacles to good care. Use of role play and many interactive exercises.
Our next Conflict Management Skills Workshop will be May 22, 2014 in Denver, Colorado. Stay tuned for more information.
Eldercare Essentials (1-day)
Eldercare Essentials is for those interested in our Elder Mediation Training who have not (yet) been exposed to elder care concepts. The class is also an excellent overview for people new to the eldercare field who would like a jump start on the terms, notions and principles of aging. And, anyone just curious about aging issues would enjoy the class, too! yourself, a family member or a friend.
Our next Eldercare Essential Class will be on Tuesday, April 22, 2014 in Denver, Colorado. Stay tuned for more information.
On-site Staff Training
(Scheduled in one-hour and two-hour increments to meet the needs of your staff)
How to Have a Tough Conversation
Familes face many tough conversations around eldercare issues, though they may not be
prepared to tackle these situations. We present practical tips fo talk with one another about
difficult subjects. These tips help uncover everyone's interests, providing ways to talk so people
are prepared, less defensive and feel listened to.
Engaging in Interest-based Discussions (Intermediate class)
One of the best ways to understand what people need to resolve conflicts is to know how to talk
about the needs of the parties. This class will differentiate between positions and interests,
detail the types of interests people have in a conflict and show how to help people feel less
* Conflict Resolution Skills - Reframing and Active Listening
Gain tools to listen more attentively to clients/residents and fellow staff members! Learn how to
phrase your responses (and reframe others' words) in a way to ensure enhanced
communication. Great skill for group dialogues and with 1:1 conversations.
* De-escalating Conflict
Whenever there is conflict, there is the potential that the conflict will escalate. This is one
reason that people try to avoid conflict. This class discusses the dynamics involved when
conflicts escalate and presents practical strategies for de-escalating conflict.
When Capacity and Conflict Intersect (Intermediate class)
When someone suffers from cognitive impairment, it is often easy to discount their needs and
not include them in discussions about their own welfare. Conflicts exist when family members
have different ideas about how to address those with capacity issues. Learn how and when to
include those with capacity issues and how to work on their behalf, if they are not able to be a
part of the conversation.
How Conflict Management Can Help Familes Resolve Issues
Some conflicts are appropriate for a more formal type of resolution, such as mediation; other
conflicts are not. This class identifies various eldercare conflicts/family dynamics and provides
guidance as to when and why a conflict management approach may be appropriate. Learn how
to recognize signs of conflict early - before the situation becomes too difficult.
* Anatomy of Conflict (two-hour class)
A basic overview of the nature of conflict, causes of conflict and terminology needed to
understand conflict. This class presents a model to understand conflict and suggests use of
specific skills for various situations.
* Conflict Management Styles (two hour class)
Learn about different conflict management styles and identify your own style(s). Learn skills to
adapt your style, as appropriate for different situations.
Note: Information presented in classes marked with an * are included in the full-day Conflict Management Workshop for Eldercare Profsesionals..
For more information, please call us at 303/268-2280 or
send us an e-mail at firstname.lastname@example.org .